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Introduction to ITIL®

Lay the foundation for efficient IT delivery with ITIL®. ITIL® is now a de facto standard for service management in IT. During the day, you get an overview and review of all five parts of the ITIL service life-cycle. Service Strategy, Service Design, Service Transition, Service Operation and finally Continual Service Improvement.

The review gives you a good insight into the ITIL® and IT Service Management as well as an overall understanding of how IT services are delivered and the possibility to move on, not least with advanced courses, mainly ITIL® Foundation as the next step that leads to the ITIL Foundation certification which today is considered as a hygiene factor for both internal and external IT service companies.

  • ITIL

Target audience

Anyone who works in an IT delivery and / or clients of IT services.



What you will learn

We review following sections

  • IT services life-cycle according to ITIL®
  • Overall about ITIL processes and functions
  • IT Service Management
  • Key concepts and models of ITIL®
  • Terminology

Course info

Course code: P109
Duration: 1 days
Price: 7 990 SEK


Freddie Larsson Freddie Larsson
Johan Hansson Johan Hansson


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Contact us for details

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