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Introduction to ITIL®
Lay the foundation for efficient IT delivery with ITIL®. ITIL® is now a de facto standard for service management in IT. During the day, you get an overview and review of all five parts of the ITIL service life-cycle. Service Strategy, Service Design, Service Transition, Service Operation and finally Continual Service Improvement.
The review gives you a good insight into the ITIL® and IT Service Management as well as an overall understanding of how IT services are delivered and the possibility to move on, not least with advanced courses, mainly ITIL® Foundation as the next step that leads to the ITIL Foundation certification which today is considered as a hygiene factor for both internal and external IT service companies.
Anyone who works in an IT delivery and / or clients of IT services.
What you will learn
We review following sections
- IT services life-cycle according to ITIL®
- Overall about ITIL processes and functions
- IT Service Management
- Key concepts and models of ITIL®